Return & Refund Policy

7-day change-of-mind returns

If you change your mind, you can return an item within 7 days of delivery, provided it is:

• Unopened and unused, in its original packaging with all accessories and manuals.
• Accompanied by your order number or receipt.
• Not a category excluded below.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or different from what you ordered, contact us on WhatsApp within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement, repair, or refund — whichever applies.

Manufacturer warranty

Most electronics we sell carry a manufacturer warranty (see the individual product page or your invoice for the exact term — up to 3 years on select electronics). Warranty claims after the 7-day return window are handled through the manufacturer's local service process; we'll guide you through it.

What's not eligible for change-of-mind return

• Items that have been opened, installed, or show signs of use (cables, adapters, consumables).
• Items missing original packaging, accessories, or proof of purchase.
• Custom/special-order items sourced specifically for your request.

How to start a return

Message us on WhatsApp at 0307-2991650 with your order number and reason for return, or bring the item to our shop at Shop # G-49, Gate No. 2, Ground Floor, Naz Plaza, M.A. Jinnah Road, Karachi. We'll confirm eligibility and next steps.

Refunds

Approved refunds are issued the same way you paid — bank transfer/cash refund for cash-on-delivery or bank-transfer orders. Refunds are typically processed within 3–5 business days once we receive and inspect the returned item.